Shipping policy

For international buyers, orders are shipped and delivered through registered international courier companies and/or international speed post only. For domestic buyers, orders are shipped through registered domestic courier companies and/or speed post only.

Orders are shipped within 6–8 business days or as per the delivery date agreed at the time of order confirmation. Delivery of the shipment is subject to courier company/post office norms. The Silk Root is not liable for any delay in delivery by the courier company/postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 6–8 business days from the date of the order and payment, or as per the delivery date agreed at the time of order confirmation.

Delivery of all orders will be to the address provided by the buyer at the time of purchase. Delivery of our services will be confirmed via the email ID specified during registration.

For any issues in utilizing our services, you may contact our helpdesk at:

Phone No. :+91 9161506191 
Email: thesilkroot619@gmail.com

Thank you for shopping at The Silk Root.

We want to ensure that your shopping experience with us is smooth, convenient, and satisfying. This page provides important information regarding our shipping and return policies.

Shipping

Processing Time:

Once your order is placed and payment is confirmed, we will process and prepare your items for shipment. Please allow 6 to 8 business days for order processing, excluding weekends and holidays.

Shipping Methods and Delivery Time:

We offer reliable shipping options to deliver your purchases in a timely manner. The delivery time depends on your location and the shipping method selected at checkout. Estimated delivery times are as follows:

  • Domestic Shipping (Within India):
    – 7 to 10 business days
  • International Shipping:
    – For international shipping inquiries, please contact us directly at +91 9161506191

Please note that delivery times may vary due to customs processing or unforeseen circumstances beyond our control.

Shipping Charges:

Shipping charges are calculated based on the weight, dimensions, and destination of your order. The shipping cost will be displayed at checkout before you finalize your purchase.
We may offer free shipping promotions from time to time, so be sure to check our website or subscribe to our newsletter for updates.

Tracking Your Order:

Once your order is shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your shipment online.
Please note that tracking information may take some time to be updated by the shipping carrier.